Answered By: Diane Schrecker
Last Updated: Sep 10, 2015     Views: 3

If you are have the correct e-res password and still experience problems accessing course e-reserve items,  here are a few trouble-shooting tips to consider:

  • Passwords are case sensitive
    check to see if your keyboard cap lock is on
     
  • Passwords may contain spaces
    if your password is ABC 123, be sure to add the space between B and 1
     
  • Each course has a unique password, contact your instructor
    library staff does not have access to course passwords

Questions? Contact Us

AU Library
Main Desk, Circulation
419-289-5400, ext 5400

 
Judi Humphrey
Head of Circulation & Reserves
jhumphre@ashland.edu